Privacy Policy


This Privacy Policy describes how gaiaholistics.net (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@gaiaholistics.net or by mail using the details provided below:

GAIA Holistic Alternatives LLC,
8306 Mills Drive, Suite 396,
Miami FL 33183, United States

Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
    Device information
    Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    Disclosure for a business purpose: shared with our processor Shopify & PayPal.
    Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
    Order information
    Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    Source of collection: collected from you.
    Disclosure for a business purpose: shared with our processor Shopify & PayPal.
    Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, cash, PayPal, email address, and phone number.
    Customer support information
    Personally Identifiable Information, Information We Collect and How We Use It: We collect Personally Identifiable Information that you voluntarily provide to us. There are certain areas on our website where you are asked to provide personal information. In each of these sections we ask for contact information in order to fulfill your request. Information we consider to be Personally Identifiable Information is information that identifies you and can be used to contact you on-line or offline, which may include, for example, name, street address, email address and phone number. We also collect your Internet Protocol (“IP”) address in order to better serve you.
    We may also collect information automatically that cannot be used in itself to identify you, but provides detail regarding how you use and interact with our website. For example, your Internet connection, the type of device and software you use to access our website
    Use of Personally Identifiable Information:  When you choose to provide us with your Personally Identifiable Information you have made a request for contact by GAIA Holistic Alternatives. GAIA Holistic Alternatives will use this information in order to fulfill your request. This use could include initiating the following communications via e-mail or mail:
    • Respond to or follow-up on your inquiries, comments, questions, delivery of requested samples or other requests
    • To send you our periodic email newsletter from which you can unsubscribe at any time in the footers of those emails, or by contacting us.
    • Conduct research or analysis surrounding our Products, business or properties
    • Communicate with you about programs in which you elected to participate including contest, sweepstakes, coupons or other promotions
    • Publish your reviews, comments, photos, videos and other content you have posted to one of our interactive or user-generated features
    • GAIA Holistic Alternatives does not and will not sell personal information.If you would prefer not to receive any of the above mentioned communications, please do not request any of the services offered. If you would like to stop receiving these communications, please contact us.
    Use of Other Information Collected Automatically: We automatically receive and record information from your web browser when you use our website – this includes IP address and cookie information. Your “IP Address” is a number that is automatically assigned to the computer or device that you are using by your Internet Service Provider (ISP). An IP address is identified and logged automatically in our server log files whenever a user visits our website, along with the time of visit and the page(s) that were visited. This information is sent as a normal part of Internet traffic. We may use this data for purposes such as calculating website usage level, helping diagnose server problems, and administering the site. This type of data enables us, and third parties authorized by us, to determine how individuals use our website so that we can improve it accordingly.
    Use of Information Collected Using Cookies: A cookie is a small data file that is stored on a user’s computer for record-keeping purposes. The use of cookies is an industry standard. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site. When you visit our website, cookies are placed on your computer. We use cookies to show us how you use our site and to tell us whether you’ve visited our website before, or if you’re a new visitor; to track your preferences; to track trends, monitor usage and web traffic information on our website. This information may include your IP address, your web browser type and operating system, session time, click path analysis, and the pages you request. Our website may also use “Clear GIFs” or “Web Beacons” – this is a technology similar to cookies that allows us to determine which pages you visit on our site. You may be able to configure your browser to accept or reject all or some cookies, or to notify you when a cookie is set.
    Third Party Personally Identifiable Information Disclosure: GAIA Holistic Alternatives makes all reasonable efforts to keep your information secure and protect it from misuse. We may work with trusted third-party companies to provide certain content, products and services via our website.
      i. Companies That Facilitate Communications and Transactions with You
      GAIA Holistic Alternatives will provide your personally identifiable information to third parties who provide fulfillment of requests made on this website. These parties are required to keep your information confidential and secure, and only use your information for the fulfillment services they provide to GAIA Holistic Alternatives.
      ii. Disclosures Required by Law
      We do not track our users across Third Party Websites and thus do not respond to Do Not Track “DNT” signals. However, some Third Party Websites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites certain website browsers allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked. We will not share your personally identifiable information with third parties, other than described above, unless the information is required by law through subpoena, court order or through government entity. Additionally, GAIA Holistic Alternatives may provide your personal information to the necessary authorities if we find that you are violating our Terms of Service for this website.

    Personally Identifiable Information Retention:
    We will retain copies of your information as necessary in connection with the purposes set out in this Privacy Policy, unless applicable law requires a longer retention period. In addition, we may retain your information for the duration of any period necessary to establish, exercise or defend any legal rights.

Minors
The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Selling Personal Information
Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).
We do not resell any personal information.

Your rights
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://usa.gov/consumer-complaints

Last updated: April 12, 2022